20 tbajee's Privacy Policy

Welcome to 20 tbajee. This Privacy Policy ("Policy") explains how 20 tbajee collects, stores, uses, and where necessary shares your personal information. By using our website or mobile platform, you agree to this Privacy Policy.

This policy applies to all 20 tbajee services — including casino, Sports Betting, lottery, and any other gaming services. We believe privacy is a fundamental right, and protecting it is our responsibility.

If you disagree with any part of this Privacy Policy, please refrain from using our services and send your concerns to support@20tbajee.app.

20 tbajee only collects the data necessary to operate our services, ensure security, and meet legal obligations.

20 tbajee collects your information through several methods. Each is transparent and based on your consent.

• Directly Provided Information: Information you provide directly through registration forms, the KYC verification process, or when contacting our support team.
• Automatically collected data: Data collected through cookies, log files, and tracking technologies while you use the platform.
• From Payment Processors: Transaction confirmation data received from payment gateways such as Mobile Pay, Nagad, or Rocket to process your transactions.
• From Verification Services: Information obtained from legally authorized third-party services for identity verification.
• From Public Sources: Publicly available information used for fraud prevention purposes.

20 tbajee uses your data only for specific, legitimate purposes. We never use your information for unrelated activities.

• Account management: For registration, login, password recovery, and account security.
• Service Delivery: To activate gaming services, bonuses, and promotions, and to process transactions.
• Identity verification: To meet legal KYC obligations and prevent money laundering.
• Security & Fraud Prevention: To detect multiple accounts, prevent bot activity, and maintain platform integrity.
• Responsible Gaming: To monitor players' gaming behavior and provide assistance where needed.
• Customer Support: To provide accurate responses to your complaints or queries and resolve issues promptly.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal Obligations: To comply with regulatory authority requests or court orders.

20 tbajee never sells your data. However, limited sharing with specific parties may occur as necessary to operate our services:

• Payment Processors: Authorized payment services such as Mobile Pay, Nagad, and Rocket are used to process transactions. Only the minimum necessary information is shared.
• Identity Verification Services: Legally authorised verification agencies to complete the KYC process.
• Game Providers: Minimum data required for game operation may be shared with game software providers.
• Legal authorities: When required by court order, official regulatory requests, or legal investigations.
• Fraud Prevention Agencies: Limited data shared with industry-recognised fraud prevention databases to detect and prevent fraudulent activity.

All third-party partners are required to comply with our privacy standards and may only use your data for the specified purpose.

20 tbajee uses cookies and similar technologies to improve platform performance and personalise your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining your login session and ensuring core functionality. They cannot be disabled.
• Functional Cookies: To save your language preference, layout settings, and other personalised choices.
• Analytics Cookies: Anonymous statistics are collected to understand how the platform is being used.
• Security Cookies: To detect fraudulent activity and unauthorized access.

You can disable non-essential cookies from your browser settings. However, this may limit certain platform functionality.

20 tbajee does not retain your data longer than necessary. Separate retention periods are defined for different types of data:

Once the designated retention period expires, data is securely deleted or anonymised so that you can no longer be identified.

20 tbajee believes every user should have full control over their own data. You have the following rights:

To exercise any of these rights, email support@20tbajee.app. We will respond within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full.

20 tbajee has implemented industry-leading technical and organizational measures to protect your data:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
• Two-factor authentication (2FA): An extra layer of security for your account login.
• Firewall protection: Advanced firewall systems to block unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Staff training: Regular staff training on data protection practices.
• Data Minimization: Only the data that is strictly necessary is collected and retained.

20 tbajee is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.
• If a parent or guardian becomes aware of an underage account, please contact us at support@20tbajee.app.

20 tbajee may update this privacy policy as needed. For significant changes, we will notify you in advance at your registered email and update the revision date on this page.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any privacy-related questions, requests, or concerns, please contact our Data Protection team:

• Email: support@20tbajee.app
• In the subject line, write: "Privacy Request — [Your Username]"
• Response Time: Up to 30 business days

For more detailed support, visit our Help Center View the page.